pediatric-ai-scribe-v3/client/src/data/faq.ts

export const FAQ_DATA = [
  {
    "section": "Getting Started",
    "items": [
      {
        "q": "What is Pediatric AI Scribe?",
        "a": "Pediatric AI Scribe is an AI-powered clinical documentation tool designed specifically for pediatric medicine. It helps physicians generate structured clinical notes from voice recordings or typed text, saving time on documentation so you can focus on patient care. It supports HPIs, SOAP notes, hospital courses, chart reviews, well visits, sick visits, developmental milestone assessments, and more."
      },
      {
        "q": "How do I create my first note?",
        "a": "The easiest way to start is with Live Encounter: Go to the Encounter tab Enter the patient's age and gender Click Start Recording and speak naturally during your patient encounter Click Stop when done — the audio is transcribed automatically Click Generate HPI to create a structured note Edit the note as needed, then Copy to paste into your EHR"
      },
      {
        "q": "Can I type or paste notes instead of recording?",
        "a": "Yes. Every transcript box is editable. You can type directly, paste from another source, or combine typed text with a recording. The AI works with whatever text is in the transcript area when you click Generate."
      },
      {
        "q": "What types of notes can I generate?",
        "a": "HPI — from live encounters or dictation, with OLDCARTS structure SOAP Notes — full SOAP or subjective-only from dictation Hospital Course — from progress notes, in prose, day-by-day, or organ-system format Chart Review — summarize outpatient, subspecialty, or ED visits for precharting Well Visit — complete preventive care notes with SSHADESS, milestones, and vaccines Sick Visit — quick documentation with auto-suggested ROS and PE Milestone Assessment — developmental narrative from selected milestones"
      }
    ]
  },
  {
    "section": "AI & Models",
    "items": [
      {
        "q": "What AI model should I use?",
        "a": "Each tab has a model selector dropdown. All available models have been tested and configured by your administrator for clinical documentation quality. They are routed through HIPAA-compliant providers with signed Business Associate Agreements (BAAs). All models are capable of generating accurate clinical notes. If you are unsure which to pick, start with the default. You can experiment with different models and see which output style you prefer — some may be faster, some more detailed, some more concise. You can choose a different model per tab depending on the task."
      },
      {
        "q": "Does the AI learn from my edits?",
        "a": "Yes. The app uses a correction tracking system inspired by Dragon Medical's adaptive learning. Here is how it works: When the AI generates a note, the original output is stored in memory You edit the note to match your preferred style — fix phrasing, add details, restructure sections When you click Save, the app detects what you changed and stores the correction On future notes, your past corrections are included as style hints so the AI adapts to your documentation preferences The more you use the app and save your edits, the better the AI gets at matching your style. You can view and manage your stored corrections in Settings > AI Corrections. Note: Corrections are applied as gentle suggestions, not strict rules. The AI prioritizes clinical accuracy over style matching."
      },
      {
        "q": "Can I customize the AI's prompts?",
        "a": "Administrators can edit all AI prompts from the Admin Panel > Settings > Prompts section. This lets you adjust the instructions the AI follows for each note type without changing any code. Changes take effect immediately."
      },
      {
        "q": "What does the \"Refine\" button do?",
        "a": "After generating a note, you can give the AI plain-language instructions to modify it. For example: \"Make it shorter\" \"Add that the patient has a history of asthma\" \"Summarize the labs\" \"Change the assessment to include bronchiolitis\" The AI references both its current output and your original source material (transcript, pasted notes, labs) when refining, so it can look up details from the original input."
      }
    ]
  },
  {
    "section": "Voice & Transcription",
    "items": [
      {
        "q": "How does voice transcription work?",
        "a": "When you stop recording, the audio is sent to a speech-to-text service that converts it to text. The app supports multiple transcription providers including Whisper, Deepgram, and Google Gemini. Your administrator configures which provider is used. You will see a blue status bar at the top while transcription is in progress. You can continue working on the page while it processes."
      },
      {
        "q": "What is Browser Whisper?",
        "a": "Browser Whisper runs the Whisper AI model entirely in your browser using WebAssembly. Your audio never leaves your device, making it the most private transcription option. You can enable it in Settings > Browser Whisper. It works offline and is HIPAA-safe since no data is transmitted. The tradeoff is that it is slower than cloud-based transcription and requires downloading the model (~40–240 MB) on first use."
      },
      {
        "q": "Can I use the app on my phone?",
        "a": "Yes. The app is a Progressive Web App (PWA) that works in any modern browser. On mobile: Open the app in Chrome or Safari Tap \"Add to Home Screen\" to install it as a standalone app Recording works in the foreground, but audio stops if you lock the screen or switch apps on iOS and most Android devices — this is a browser limitation, not specific to this app On desktop, recording continues normally when the browser is minimized or in the background."
      },
      {
        "q": "What happens if transcription fails?",
        "a": "If transcription fails, your audio is automatically backed up to the server for 24 hours. You can retry transcription from Settings > Audio Backups. If browser speech recognition was active during recording, the live transcript is preserved as a fallback."
      },
      {
        "q": "Can the AI read my notes aloud?",
        "a": "Yes. Click the Read button on any generated note to hear it spoken aloud. This uses text-to-speech (TTS) powered by Google, OpenAI, or ElevenLabs depending on your setup. You can choose your preferred voice in Settings > Voice Preferences."
      }
    ]
  },
  {
    "section": "Saving & Export",
    "items": [
      {
        "q": "Are my encounters saved?",
        "a": "You can save encounters using the Save button at the top of each tab. Saved encounters include the transcript, generated note, and patient label. You can reload them later using the Load button. Saved encounters are automatically deleted after 7 days (configurable by your administrator). This is intentional — the app is a documentation tool, not a medical record system. Copy your final notes to your EHR for permanent storage."
      },
      {
        "q": "How do I export notes?",
        "a": "Copy — one-click copy to clipboard, ready to paste into any EHR Nextcloud — export directly to your Nextcloud instance (configure in Settings) Documents — upload files to S3-compatible storage from Settings All generated text is plain text with no markdown formatting, designed to paste cleanly into any EHR system."
      }
    ]
  },
  {
    "section": "Privacy & Security",
    "items": [
      {
        "q": "Is my patient data safe?",
        "a": "The app is designed with clinical privacy in mind: All connections use HTTPS/TLS encryption Audio and encounter data are temporary — auto-deleted within hours or days No patient data is stored long-term on the server Every action is audit-logged (who accessed what, when) Two-factor authentication (2FA) and session management are available Browser Whisper keeps audio entirely on your device For HIPAA compliance, ensure your administrator has configured a BAA-covered AI provider (such as AWS Bedrock, Google Vertex AI, or Azure OpenAI)."
      },
      {
        "q": "What is two-factor authentication (2FA)?",
        "a": "2FA adds an extra layer of security to your account. After entering your password, you also enter a 6-digit code from an authenticator app (like Google Authenticator or Authy). Enable it in Settings > Two-Factor Authentication."
      },
      {
        "q": "How do I manage my active sessions?",
        "a": "Go to Settings > Active Sessions to see all devices where you are logged in. You can revoke any session individually or click Revoke All Other Sessions to log out every other device. Your current session is highlighted and cannot be revoked from this screen — use the Logout button instead."
      },
      {
        "q": "What happens when I change my password?",
        "a": "When you change your password in Settings > Change Password, all other active sessions are automatically logged out for security. Only your current session remains active. The app also checks if your new password has appeared in known data breaches and warns you (but does not prevent you from using it)."
      }
    ]
  },
  {
    "section": "Well Visit & Sick Visit",
    "items": [
      {
        "q": "How does the Well Visit tab work?",
        "a": "The Well Visit tab follows the AAP Bright Futures periodicity schedule. It includes: Visit by Age — recommended screenings, vaccines, and anticipatory guidance for each visit age Milestones — developmental milestone tracker from birth through 11 years across multiple domains SSHADESS — adolescent psychosocial assessment (Strengths, School, Home, Activities, Drugs, Emotions, Sexuality, Safety) for ages 12+ Visit Note — generates a complete well visit note combining ROS, PE, milestones, and SSHADESS data"
      },
      {
        "q": "What do the WNL / Abnormal / Not Reviewed buttons do?",
        "a": "In the ROS and Physical Exam sections, each system has three options: WNL / Normal — within normal limits, no concerns Abnormal — a text box appears so you can describe the finding Not Reviewed / Not Examined — explicitly not assessed Use All WNL to quickly mark everything normal, then click individual systems to change specific ones. Use Clear to reset all selections."
      }
    ]
  },
  {
    "section": "Learning Hub",
    "items": [
      {
        "q": "What is the Learning Hub?",
        "a": "The Learning Hub is an educational platform integrated into the app. It contains articles, clinical pearls, quizzes, and slide presentations created by moderators and administrators. You can browse by category, search content, and take quizzes to test your knowledge."
      },
      {
        "q": "How do quizzes work?",
        "a": "Quizzes include multiple-choice, multi-select, and true/false questions. After submitting your answers, you see your score along with explanations for each question. Your past attempts and scores are tracked so you can monitor your progress over time."
      },
      {
        "q": "Can I create Learning Hub content?",
        "a": "Moderators and administrators can create content using the CMS tab. You can write articles manually, or use AI to generate content from a topic description, uploaded PDFs, or files from Nextcloud. The CMS also supports Marp-based slide presentations with PPTX export."
      }
    ]
  },
  {
    "section": "Pediatric Calculators",
    "items": [
      {
        "q": "What calculators are available?",
        "a": "The Calculators tab includes clinical tools commonly used in pediatric practice: Blood Pressure Percentile — AAP 2017 guidelines using the Rosner quantile spline regression method. Requires age, sex, height, and BP. Provides exact systolic and diastolic percentiles adjusted for height, with AAP classification (Normal, Elevated, Stage 1, Stage 2). Includes definitions of hypertension and hypotension. BMI Percentile — CDC 2000 growth reference with extended obesity classification (Class 1, 2, 3 using % of 95th percentile). Shows BMI chart with percentile curves. Growth Charts — Visual percentile curves (3rd through 97th) with your patient plotted. Includes Weight-for-Age, Length/Height-for-Age (with mid-parental height), Head Circumference, Weight-for-Length, and Fenton preterm charts. Bilirubin — AAP 2022 phototherapy threshold calculator and Bhutani hour-specific nomogram with risk zone classification. Includes Nelson Table 137.1 risk factors. Vital Signs by Age — Harriet Lane reference table for HR, RR, BP, and weight by age from preterm through 18 years. Includes quick formulas for estimated weight, minimum SBP, ETT size, and maintenance fluids. Body Surface Area — Mosteller formula for BSA calculation. Weight-Based Dosing — Dose per kg with frequency, max dose cap, and volume calculation from concentration."
      },
      {
        "q": "How accurate is the BP calculator?",
        "a": "The BP calculator uses the same Rosner quantile spline regression method as the Baylor College of Medicine reference calculator. It computes exact percentiles (1st-99th) based on your patient's age, sex, and height using published regression coefficients. This is the same methodology underlying the AAP 2017 normative tables. Results are height-adjusted and clinically accurate."
      },
      {
        "q": "What are the growth chart curves?",
        "a": "The growth charts display WHO/CDC percentile curves (3rd, 5th, 10th, 25th, 50th, 75th, 90th, 95th, 97th percentiles) with your patient's measurement plotted as a blue dot. The 50th percentile is shown as a bold green line. Shaded bands show the normal range between symmetric percentiles. For Length/Height-for-Age, you can optionally enter both parents' heights to see the mid-parental target height range plotted on the chart."
      }
    ]
  }
];